OneSpecOneSpec
For Medical Practices

Your patients call after hours. Your AI receptionist answers.

Configure an AI receptionist to capture appointment requests, routine questions, and after-hours messages for your practice.

The Problem

Your front desk is overwhelmed. Patients are waiting on hold.

Busy front desks miss calls

When your front desk is busy with check-ins and insurance verification, incoming calls may go unanswered or reach voicemail.

After-hours calls go to voicemail

After-hours prescription, appointment, and message requests need a clear intake and escalation workflow.

No-shows cost thousands monthly

Without confirmation calls and reminders, 20-30% of appointments are no-shows. That's thousands in lost revenue every month.

Give patients a clear way to reach your practice.

0/7
inbound call coverage available
0
per-minute charges on current OneSpec plans

What You Get

A front desk that never puts patients on hold.

Configurable Call Handling

Configure routine questions, message capture, business hours, and escalation instructions for your practice.

Appointment Scheduling

Books, confirms, and reschedules patient appointments directly into your practice management system.

After-Hours Triage

Identifies urgent calls and routes them to on-call providers. Non-urgent calls get scheduled for next business day.

Prescription Refill Requests

Captures refill requests with patient details, medication name, and pharmacy — ready for your review.

Appointment Requests

Capture appointment, rescheduling, and cancellation requests for staff follow-up.

Call Records & Transcripts

Every call documented with timestamps, reason for call, and patient details for your records.

How It Works

Set up your medical AI receptionist in minutes.

Step 1: Configure your practice details

Your specialties, providers, hours, and call handling preferences. We build your AI receptionist around your practice.

Step 2: Forward your office line

Forward calls when your front desk is busy or after hours. Your existing number stays the same.

Step 3: Patients get answers, you get appointments

Your AI receptionist handles every call — schedules appointments, takes messages, and routes urgent calls to on-call staff.

Always Available

It's 9 PM. A patient needs to reschedule surgery prep.

Patient needs don't follow business hours. Your AI receptionist handles calls around the clock — nights, weekends, and holidays.

Monday 8 AM rush

Front desk is checking in patients. 6 calls come in during the first hour.

Without you

4 calls go to voicemail. Two patients schedule with a different practice.

With your AI Agent

Your AI answers all 6 calls, books 3 appointments, and takes 3 messages.

Wednesday 9 PM

Patient calls to ask if they should go to the ER for chest tightness.

Without you

They get a recording saying 'Call back during business hours.'

With your AI Agent

Your AI identifies urgency, advises calling 911, and notifies the on-call provider.

Friday afternoon

Patient needs to reschedule Monday's procedure and has prep questions.

Without you

Front desk is slammed. Patient can't get through and misses prep window.

With your AI Agent

Your AI reschedules the appointment and provides the prep instructions on file.

Common Questions

Frequently asked questions.

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